Frequently Asked Questions

What is Care OnBoard?

Care On Board is an innovative care and administrative support platform that unites every part of the care delivery process (staffing, coordination, billing, documentation, and compliance) into one seamless system. It’s designed for care agencies, caregivers, and families who want to simplify operations, reduce manual work, and deliver consistent, person-centered care.

It means everything and everyone involved in care is connected on one platform, no more juggling multiple tools, spreadsheets, or systems. From staff scheduling to compliance reporting, Care On Board centralizes it all so that care becomes simple, transparent, and collaborative.

We serve the entire care ecosystem:

  • Care Agencies & Providers looking to streamline their operations and reduce administrative overhead.
  • Caregivers & Direct Support Professionals (DSPs) who want to simplify documentation and scheduling.
  • Administrators & Leadership who need real-time visibility into compliance, performance, and financials.
  • Families & Individuals seeking peace of mind through transparency and consistent, quality care.

The name reflects our mission, bringing every aspect of care “on board” one connected platform. Just like a coordinated team onboard a vessel, we ensure everyone involved in care is aligned, supported, and moving in the same direction.

Care On Board includes:

  • Staffing & Scheduling: Match caregivers to the right roles efficiently.
  • Care Coordination: Connect care teams and families seamlessly.
  • Administrative Support: Simplify reporting and day-to-day management.
  • Billing & Invoicing: Automate payments and reduce financial errors.
  • Documentation Management: Store and access records securely in one place.
  • Compliance Tools: Stay audit-ready with automated tracking.
  • Automation & Voice-to-Note Logging: Record care notes instantly and reduce paperwork.

 

Together, these create one unified system for end-to-end care delivery.

Our automation tools handle repetitive administrative tasks so your team doesn’t have to. For example, voice-to-note logging lets caregivers record notes verbally instead of typing, while auto-scheduling assigns shifts based on availability and skill sets. These features save time, reduce errors, and improve productivity.

Yes. Care On Board is designed to work seamlessly with existing agency systems through integrations and data migration support. During onboarding, our team helps connect your legacy tools or import data for a smooth transition.

Care On Board is fully cloud-based. This means your data is accessible anytime, anywhere from any device, with enterprise-level security, regular updates, and zero installation headaches.

Absolutely. The platform is fully optimized for mobile, allowing caregivers to log visits, record voice notes, update documentation, and communicate with teams directly from their smartphones or tablets.

Yes. All activities from scheduling and billing to communication and compliance tracking are updated in real time. That means everyone involved in care has the latest information at their fingertips, ensuring accuracy and alignment.

Our onboarding process is simple and personalized. We start by understanding your agency’s structure, challenges, and goals. Then, we migrate your data, set up your platform, and train your team to use Care On Board effectively. Most agencies are fully operational within a few weeks.

Yes. We provide dedicated training sessions and on-demand learning resources to ensure a smooth transition. From administrators to caregivers, everyone receives hands-on guidance to maximize the platform’s potential.

Our customer support team is available through multiple channels (email, chat, and phone) to resolve any technical or operational issues. We also provide a detailed help center, knowledge base, and periodic platform updates.

Implementation time depends on your agency’s size and data complexity, but typically ranges between 3–6 weeks. Our team handles migration, configuration, and testing to ensure a seamless rollout with minimal disruption.

Security is a top priority. Care On Board uses HIPAA-compliant protocols, end-to-end encryption, and role-based access control to protect sensitive data. Every file, message, and record is stored securely in the cloud with full backup and audit capabilities.

Our built-in compliance tools automatically track documentation, reporting, and regulatory requirements. You’ll receive alerts for missing data, audit readiness, and policy changes, keeping your agency compliant without added stress.

Yes. You can generate detailed reports on staffing, billing, documentation, and compliance in just a few clicks. These reports are formatted to meet state and federal requirements, making audits faster and easier.

All data is stored on secure, U.S.-based servers with redundant backups. We follow strict data privacy laws and comply with all healthcare data protection standards.

Pricing depends on your agency’s size, user count, and selected service modules. We offer flexible, scalable pricing plans designed to fit agencies of all sizes, from small teams to enterprise providers.

You can request a personalized quote by scheduling a demo.

Yes. Care OnBoard is designed to be accessible to organizations of all sizes. Whether you manage a small group of caregivers or a large network, the platform adapts to your needs and scales as you grow.

We offer personalized demos to show how Care OnBoard fits your specific workflow. During the demo, you’ll see key features in action and get expert guidance on setup and integration.

Our integrated communication tools connect administrators, caregivers, and families in real time. This eliminates communication gaps, ensures updates are shared instantly, and promotes better collaboration across all roles involved in care.



Yes. Families and individuals can securely access care plans, progress notes, and updates. This transparency builds trust and helps families stay involved without disrupting the care process.