Last Updated: 3rd November, 2025
1. Introduction
Welcome to Care On Board (“we,” “our,” or “us”).
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect data when you use our website, platform, mobile application, and related services (collectively, the “Services”).
By using Care On Board, you agree to the practices described in this policy. If you do not agree, please do not use our Services.
2. Information We Collect
We collect information in three main ways:
• Information You Provide to Us
This includes details you voluntarily submit, such as:
• Name, email address, phone number, and organization details
• Role, location, and communication preferences
• Care records, notes, and documentation submitted through the platform
• Billing and payment information (if applicable)
• Information Collected Automatically
When you use our Services, we automatically collect data such as:
• IP address, browser type, and device identifiers
• Usage statistics and log data (e.g., pages visited, time spent)
• Cookies and tracking technologies for performance and security
• Information from Third Parties
We may receive information from partner agencies, integrations, or service providers to enhance your experience or verify your identity.
3. How We Use Your Information
We use your information to:
• Provide and manage access to the Care On Board platform
• Improve and personalize user experience
• Facilitate care coordination, billing, and compliance tracking
• Communicate with you regarding updates, features, or support
• Ensure system security, integrity, and regulatory compliance
• Analyze platform performance and improve services
We will never sell or lease your personal data to third parties.
4. Legal Basis for Processing (for applicable jurisdictions)
We process your information under lawful bases such as:
• Contractual necessity (to provide the services you request)
• Legitimate interests (to enhance and secure the platform)
• Legal obligations (for healthcare or data compliance)
• Consent, where explicitly required (e.g., marketing communication)
5. Data Sharing and Disclosure
We may share limited data under the following conditions:
With Authorized Users: To facilitate care coordination between agencies, caregivers, and families.
With Service Providers: For hosting, data storage, payment processing, and technical support — all under strict confidentiality agreements.
For Legal Compliance: If required by law, regulation, or court order.
In Business Transfers: If Care On Board merges, sells assets, or undergoes acquisition, your data may transfer under the same privacy safeguards.
6. Data Security
We implement advanced administrative, technical, and physical safeguards to protect your data against loss, misuse, or unauthorized access.
This includes:
End-to-end encryption
HIPAA-compliant data handling
Role-based access control
Regular vulnerability and compliance audits
However, while we strive to protect your information, no system is 100% secure. You use our platform at your own discretion and are responsible for keeping your login credentials confidential.
7. Data Retention
We retain data only as long as necessary to fulfill service obligations, legal requirements, or business needs. When data is no longer needed, it is securely deleted or anonymized.
8. Your Rights and Choices
Depending on your region, you may have rights to:
• Access, update, or correct your information
• Request deletion (“right to be forgotten”)
• Withdraw consent for non-essential processing
• Request a copy of your data (data portability)
To exercise these rights, contact us at privacy@careonboard.com.
9. Cookies and Tracking
We use cookies to enhance user experience, measure site performance, and secure user sessions. You can disable cookies via browser settings, though certain site features may not function properly without them.
10. Third-Party Links
Our website may contain links to third-party platforms or tools. We are not responsible for their privacy practices. Please review their policies before sharing information.
11. Children’s Privacy
Care On Board does not knowingly collect personal information from individuals under 18 without proper authorization. If you believe a minor’s information has been shared in error, please contact us for immediate removal.
12. International Users
Our servers are based in the United States. If you access our Services from outside the U.S., your data may be transferred and processed under U.S. data protection laws.
13. Policy Updates
We may update this Privacy Policy periodically to reflect new laws or platform improvements. The “Last Updated” date above indicates the latest revision. Significant changes will be communicated via email or platform notice.
14. Contact Us
For any questions or concerns about this Privacy Policy or data use, please reach us at:
info@mycareonboard.com
