For Families & Individual

Clarity, Trust and Consistency, Every Step of the Way.

Because you deserve to know your loved one is cared for with dignity, respect, and professionalism, every single day.

We believe care should be transparent, accessible, and deeply personal. Care Onboard bridges the gap between families and care teams, giving you real-time visibility into schedules, care notes, and progress, so you’re always informed, never wondering.

The Family Experience of Care

When you entrust your loved one’s care to others, you want:

  • Consistency: The same quality of care, every single shift
  • Communication: Updates without having to chase down information
  • Transparency: Knowing what’s happening in real time
  • Trust: Confidence that caregivers are qualified, caring, and accountable
  • Peace of Mind: The ability to focus on your life while knowing they’re safe

But too often, you’re left calling the agency, texting caregivers, and worrying in silence.

How Care Onboard Supports Families

Simplicity

Our portal is designed for real people, not tech experts. View schedules, care notes, and updates from your phone, tablet, or computer.

What You Can See:

  • Upcoming care schedules (who’s coming and when)
  • Daily care notes (what happened during each visit)
  • Completed tasks and activities
  • Progress tracking toward care goals
  • Secure messaging with caregivers and the agency


No More: Phone tag, unanswered emails, or wondering what happened today.

Automation

Automatic notifications keep you updated on everything that matters—without overwhelming you.

Smart Notifications:
Caregiver arrival and departure confirmations
Daily care summary delivered at your preferred time
Alerts for any changes to schedule or care plan
Weekly progress reports with insights and trends
Milestone celebrations (goals achieved, positive developments)

Your Choice: Customize what updates you receive and when.

Transparency

See exactly what’s happening during care visits, written by caregivers in real time.

What Gets Documented:

  • Personal care activities (bathing, dressing, grooming)
  • Meals and nutrition
  • Medication reminders and administration
  • Social activities and engagement
  • Mood, health observations, and concerns
  • Progress toward individualised goals

 

Built-In Privacy: You see care information. You don’t see internal agency operations or caregiver personal data.

Connection

Stay connected with caregivers and the agency through secure, respectful communication channels.

How Families Stay Connected:

  • Secure Messaging: Ask questions or share updates directly with caregivers or supervisors
  • Care Plan Input: Provide feedback on what’s working and what needs adjustment
  • Emergency Contact: One-tap access to reach the agency or on-call support
  • Shared Calendar: Coordinate family visits around care schedules seamlessly

Respectful Boundaries: Communication happens through the platform—caregivers aren’t giving out personal phone numbers.

Compliance Confidence

Every piece of information is secured to the highest healthcare standards.

Security Features:

  • HIPAA-compliant data storage and transmission
  • Role-based access (family members only see their loved one’s information)
  • Encrypted communication channels
  • Audit trail of who accessed what and when
  • Regular security updates and monitoring

Your Privacy: You control who in your family has access to care information.

Peace of Mind

When care is visible, consistent, and documented, families can finally breathe easier.

What This Feels Like:

  • Checking your phone and seeing today’s care visit is complete
  • Reading a detailed note about your mom’s great day
  • Messaging the caregiver about your dad’s new food preference
  • Watching your loved one make progress toward independence
  • Going to bed knowing quality care is documented and accountable

Family Impact: 89% of families report reduced anxiety and improved trust in care delivery.

See what families are saying.

Experience Care That Keeps You Connected

Ask your loved one’s care agency if they use Care Onboard. If not, share this page with them and request access to the transparency and peace of mind your family deserves.